Subscription Terms

Last updated: 15 April 2026

These Subscription Terms supplement the Terms & Conditions and apply to all paid subscriptions to the Nodus AI Systems platform provided by NodusAI Systems PTY LTD (ABN 63 694 785 389).

1. Plans & pricing

Nodus offers six subscription tiers. All pricing is in USD and excludes applicable taxes (GST will be added for Australian customers).

• Starter — $397/month. Includes 397 voice minutes, 1,500 AI actions, 150 SMS, 300 emails. Manual social posts deduct from AI actions (1 action per post). No auto-posting at this tier.
• Professional — $797/month. Includes 797 voice minutes, 3,000 AI actions, 350 SMS, 750 emails, unlimited funnels. Manual posts deduct from AI actions (1 action per post). No auto-posting at this tier.
• Growth — $1,497/month. Includes 1,497 voice minutes, 6,000 AI actions, 600 SMS, 2,000 emails, 400 Apollo prospects, 75 AI images, unlimited funnels. 60 auto-posts/mo from the Social Media agent (overflow deducts from AI actions). Manual posts always deduct from AI actions.
• Close — $2,997/month. Includes 2,997 voice minutes, 12,000 AI actions, 1,200 SMS, 3,500 emails, 600 Apollo prospects, 150 AI images, unlimited funnels. 100 auto-posts/mo from the Social Media agent (overflow deducts from AI actions). Manual posts always deduct from AI actions.
• Enterprise — Custom pricing. Multi-location, multi-branch, larger SMBs. Bespoke voice / SMS / email / Apollo allowances and custom integrations. Contact sales for a tailored quote.
• White-Label Plan — $497/month. Agency reseller portal access. No AI agents bundled — the agency's sub-clients buy their own agent plans separately at wholesale rates. Includes 1,000 SMS, 2,000 emails, 500 AI actions, 1 phone number, unlimited funnels. Manual posts deduct from AI actions (no auto-posting).

Current plan features, inclusions, and pricing are published on our pricing page. We reserve the right to adjust pricing with at least 30 days' notice before your next renewal.

2. Billing cycle & renewals

Subscriptions are billed monthly in advance via Stripe on the calendar date corresponding to your initial subscription. Subscriptions renew automatically for successive one-month periods until cancelled. Renewal notices are not issued prior to each renewal unless required by law.

3. Usage allowances & overages

Each plan includes monthly usage allowances. Usage is never hard-capped — your agents continue to operate past the allowance to ensure no leads, calls, or messages are lost. Usage above the allowance is billed as metered overage at the following premium rates, computed daily and invoiced at the end of your billing cycle:

4. Upgrades & downgrades

You may change plans at any time from your dashboard.

• Upgrades take effect immediately. We pro-rate the remaining period of your current cycle and charge the difference.
• Downgrades take effect at the end of the current billing cycle. You retain full access to your higher tier until renewal.

5. Cancellation

You may cancel your subscription at any time from your dashboard or by writing to hello@nodusaisystems.com. Cancellation takes effect at the end of the current billing cycle. Your Services — including deployed agents, telephony numbers, and integrations — will be suspended at that time.

You may re-activate within 30 days of cancellation to retain your configuration. Beyond 30 days, your data and configuration may be deleted in accordance with our Privacy Policy.

6. Refunds

Subscription fees are non-refundable except where required by law (including Australian Consumer Law). We do not provide refunds for partial months, unused allowances, accidental renewals, or cancellations mid-cycle. Overage charges already incurred are also non-refundable.

If you believe your account was billed in error, contact us within 30 days of the charge and we will investigate in good faith.

7. Failed payments & suspension

If a renewal payment fails, we will attempt re-collection and notify you by email. After 7 days of non-payment, your Services — including all AI agents and provisioned phone numbers — will be suspended automatically via our Stripe webhook integration. Accounts unpaid for 30 days may be terminated and data deleted.

8. Telephony numbers

Phone numbers provisioned through Nodus (via Twilio) are leased to you for the duration of your subscription. On cancellation or downgrade, numbers may be released back to the underlying carrier and are not guaranteed to be recoverable.

9. Add-ons

Certain agents (e.g. Social Engagement, Conversational Workflow) are available as add-ons regardless of plan. Add-ons are billed monthly in addition to your base subscription and follow the same cancellation terms.

10. Price changes

We will notify active subscribers of any base price change at least 30 days before the change takes effect. If you do not accept the new price, you may cancel before the change takes effect and continue at your existing rate until the end of your current cycle.

11. Service levels

We target 99.5% monthly uptime for the platform. Scheduled maintenance windows, force majeure events, and third-party provider outages (Stripe, Twilio, Retell, AI providers) are excluded from this target. We do not offer service-level credits under standard subscriptions; enterprise SLAs are available on request.

12. Enterprise & custom plans

For annual commitments, custom usage tiers, white-label deployments, or dedicated infrastructure, contact hello@nodusaisystems.com. Custom terms, where agreed, override the standard Subscription Terms.

13. Contact

NodusAI Systems PTY LTD
81-83 Campbell Street, Surry Hills, NSW, 2010, Australia
hello@nodusaisystems.com  ·  +61 483 923 923