AI receptionist · Bunbury & the South West, WA

The AI receptionist for Bunbury and the South West.

When you're a two-person crew covering Australind to Busselton, nobody is free to answer the phone. Nodus answers every call, books the job and sends you the details, so the work you've earned doesn't go to whoever picked up first.

Hear it answer a call Meet us in Bunbury

From A$149 a month · Month to month · Run by a founder who lives in the South West

New lead · while you were driving2:14 pm
Caller
Holiday home owner, Dunsborough
Needs
Outdoor lights tripping the safety switch. Guests arrive Friday.
Area
Inside your Busselton run
Booked
Thursday 1:00 pm, after your Vasse job
Record
Call recorded, transcript and summary on the contact
An example of what lands on your phone after a call. Illustrative, not a real customer.
Leaving Dalyellup
The South West problem

Why do South West trades miss so many calls?

Because the people answering the phone are the same people doing the work, and in the South West a big part of the working day is spent driving between towns. A call that rings out while you're on the Bussell Highway is usually a call to the next business on the list.

Most businesses here are owner-operators or small crews. There is no office manager to pick up, a city answering service doesn't know where Eaton or Capel is, and the busiest stretches of the year, summer and the school holidays when the holiday homes down the coast fill up, are exactly when you have the least time to ring people back.

On the tools, Eaton
What it does

What does an AI receptionist actually do on a call?

It picks up every call in a natural voice, asks the questions you would ask, works out how urgent the job is and where it is, and books it into your calendar or hands it to you with a summary. Every caller then gets SMS and email follow-up, and lands in a CRM you can see.

  1. Knows your patch

    You tell it the towns you cover, so it asks where the job is and handles out-of-area calls the way you want.

  2. Books around your week

    Bookings go into your real calendar against your working hours, not a message pad you read at 8pm.

  3. Sorts urgent from routine

    Every enquiry is scored, so the burst pipe in Australind stands out from the "when you get a chance" quote.

  4. Messages you on WhatsApp

    Each new lead comes to your own WhatsApp with who called, what they want and what was booked.

  5. Keeps the follow-up going

    SMS and email follow-up runs on a schedule, so a quote request from Monday doesn't go quiet by Friday.

Ute, between towns
Who uses it

Which South West businesses is it right for?

It suits any South West business that lives on inbound calls and can't keep someone on the phone all day: trades, home services and mobile operators who work across several towns.

  • Electricians & solarNew builds in Dalyellup and Eaton, holiday homes down the coast, and the "power's out" calls that can't wait.
  • Plumbers & gas fittersHot water failures and blocked drains, taken and booked while you're under someone else's house.
  • Builders, patios & shedsQuote enquiries captured with the town, the job and the timeline, ready for you to price at the end of the day.
  • Air conditioningSummer service calls in a heatwave, answered every time and booked in order of urgency.
  • Trees, gardens, pools & cleaningRegular and one-off work from Australind to Dunsborough booked straight into the week.
A$149A month, no lock-in
What it costs

What does it cost a Bunbury business?

The AI receptionist on its own is A$149 a month. The full system, which also quotes, invoices, chases payment, dispatches jobs and runs your SEO, is A$1,497 a month. You can stop any month.

Answer the phoneA$149 a monthNodus Reception: answering 24/7, booking into your calendar, CRM, SMS and email follow-up, and a WhatsApp alert for every new lead. Includes 250 call minutes a month, then 50c a minute.
Run the whole jobA$1,497 a monthNodus AI Systems: the receptionist plus preliminary and final quotes, self-booked site visits, invoicing and payment chasing, technician dispatch, a customer progress portal, SEO and social posting.
Something in betweenPriced with youWe switch on what's actually broken and price it in a conversation, in person if you're local.

Want to see how it stacks up against other AI receptionists? Read our comparison of eight AI receptionists sold in WA.

Back home, Australind
Local, not a call centre

Who is behind it?

Nodus AI Systems is a Western Australian company. Its business listing is in Perth, and its founder, Lloyd Thompson, lives in the South West, so South West businesses deal with the person who sets the system up, and can meet him.

That matters when you're setting up a receptionist. It has to know that Dalyellup is ten minutes from Bunbury and Margaret River isn't, which jobs you'll drive to Collie for, and how you like a first call to go. It's easier to get that right sitting at your kitchen table than on a video call with someone in another state.

  • Bunbury
  • Dalyellup
  • Australind
  • Eaton
  • Capel
  • Harvey
  • Collie
  • Donnybrook
  • Busselton
  • Dunsborough

Based in the city? See the AI receptionist for Perth businesses. Need your website found as well? We also do web design and SEO in Bunbury and Busselton and Margaret River.

Feet up. Phone isn't.
Questions

Questions South West owners ask.

What does an AI receptionist cost for a Bunbury business?

A$149 a month for the receptionist on its own, which answers, qualifies, books into your calendar and follows up by SMS and email. A$1,497 a month if you want the whole job run after the call, from quote to invoice to payment. Both are month to month.

Can we meet in person?

Yes. Nodus is run by its founder, Lloyd Thompson, who lives in the South West. If you are in Bunbury, Dalyellup, Australind or Eaton, we can sit down face to face and set it up together.

Does it still work when I'm out of mobile range?

Yes. Your calls are answered on our side, not on your handset, so it keeps taking calls while you are in a dead spot between towns. The summaries are waiting on WhatsApp when your signal comes back.

Can it handle jobs in Busselton and Collie as well as Bunbury?

Yes. You tell it which towns you cover and how you want out-of-area calls handled, and it asks every caller where the job is before anything is booked.

Will I lose my current phone number?

No. You keep your mobile or landline number and divert calls to the receptionist: every call, only after hours, or only the calls you don't answer.

Will my customers know it's not me?

It speaks in a natural voice and uses the name and greeting you choose, and every call opens by telling the caller it is recorded. You can hear exactly how it sounds before you commit, on the free live demo.

What if a caller wants something it can't help with?

It takes their details and what they need, tells them you will be in touch, and sends you a summary on WhatsApp straight away. The caller goes into your CRM so the follow-up still happens.

What happens to my customers' information?

Nodus AI Systems is an Australian company and handles personal information under the Privacy Act 1988 and the Australian Privacy Principles. The service is hosted in Australia, the United States and the EU, and call recordings are kept for 90 days by default. See our privacy policy.

ReadBefore you decide
Related reading

More on never missing a call.

Hear it pick up for your business.

Paste your website into the free demo and talk to a receptionist built from it. Or get in touch and we'll come and see you, if you're around Bunbury.

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